This page features useful information to contact JCQ and member awarding organisations.
I am a member of staff at a school, college or a centre
Please email the National Centre Number (NCN) Register ncn@ocr.org.uk if you want to change any contact details for your centre.
If you have a query regarding centre inspections, please email JCQInspectionService@aqa.org.uk.
If you would like specific support from JCQ, please email you query to centresupport@jcq.org.uk and ensure you include:
- Your name
- Centre Name
- Your role at the centre
I am a private candidate, or, I want to register as a private candidate
Our online tool will help you find centres accepting private candidates for 2024 exam series.
Please note, this tool is intended for private candidates looking to register with a centre in the UK.
The list of centres accepting private candidates for the 2024/2025 academic year will be live on the JCQ website in December 2024.
I am a parent, or, a student
JCQ does not deal with individual student or parent queries regarding exam arrangement, special consideration or access arrangements.
Please speak directly to your school or college as they are best placed to help you.
JCQ does not deal with individual student or parent queries regarding our guidance.
Please speak directly to your school or college as they are best placed to help you.
JCQ does not deal with individual complaints from students or parents.
Please send your complaint directly to the senior leadership team within your school or college.
JCQ does not hold exam results for individual students.
Please speak to your school or college who may be able to help.
Alternatively, the Ofqual replacement certificate website has more information https://www.gov.uk/replacement-exam-certificate.
